Privacy Policy

We collect only the information needed to create accounts, confirm payments, deliver digital software licenses, prevent misuse, and provide support.

• Name, email address, account profile details, and order information.
• Order details such as selected product, subject, schedule, and quantity.
• Device HWID, registration number, username, and license-related inputs.
• Payment confirmation details such as order ID, transaction reference, amount, and payment status.
• Support messages shared through WhatsApp, Telegram, email, or the website.

We use this information to process orders, activate HWID-locked licenses, communicate delivery updates, provide after-sales support, and maintain lawful business records.

HWID, licence key, and license details are used only to lock the digital license to the intended device and reduce unauthorized sharing or transfer.

Payments are handled by approved payment gateway partners. We do not store full card numbers, CVV, UPI PINs, net-banking passwords, or sensitive payment details. We may store payment status, payment ID, amount, and gateway response details needed for order confirmation, refunds, and dispute handling.

Account and order records are stored using Supabase and supporting cloud services. Where available, storage is configured on Supabase and India-region or nearby compliant cloud servers to support reliable access for Indian buyers.

We use reasonable technical and organizational safeguards to protect account, order, payment, and license records from unauthorized access or misuse.

By placing an order or contacting support, you consent to receiving order updates, license delivery messages, support replies, and payment-related communication over Telegram, WhatsApp, email, or website channels. These messages are service-related and are used to complete or support your order.

The website may use cookies or similar browser storage for login sessions, security, checkout continuity, preferences, and basic performance measurement. You can control cookies through your browser settings, but some account and checkout features may not work correctly if essential cookies are blocked.

We do not sell personal information. We share information only when needed for order delivery, payment processing, fraud prevention, legal compliance, support handling, or service providers that help operate the website and license systems.

Users in India may request access, correction, update, or deletion of personal data in accordance with the Digital Personal Data Protection Act, 2023, subject to lawful retention requirements for payments, tax, fraud prevention, disputes, and business records.

To make a data request, contact [email protected] with your account email, order ID if applicable, and the request you want us to review.

We keep account, order, payment, and support records for as long as required to provide services, maintain transaction history, comply with law, handle disputes, prevent fraud, and enforce our terms.

For privacy questions, correction requests, or data access requests, contact [email protected]. We aim to review valid requests within a reasonable time after verifying the requester and the related account or order.

Business name: EncryptedX. Support hours: Monday to Saturday, 10:00 AM to 7:00 PM IST.